Frequently Asked Questions
This is the initial launch of our Psychology Connect service for licensed psychologists. Please email psychologyconnect@nationalregister.org with suggestions for improvement or additional questions about this service.
Can I send or accept a referral on Psychology Connect right now?
Yes! Thousands of licensed psychologists across the country have signed up for this free public service, expanding our network sufficiently to debut the Psychology Connect referral matching system! Please encourage your colleagues who are licensed psychologists to sign up for free today.
Is this site and the referral matching process only for licensed psychologists in the United States?
Yes, Psychology Connect is currently only for licensed psychologists in the United States.
Is this site only for National Register members?
No, we welcome all licensed psychologists in the United States to make or accept referrals through this site. We believe the barriers that consumers face to access psychological care have reached a crisis point. We also know that psychologists are still relying far too heavily on antiquated methods to try to match patients to willing providers. Psychology Connect is a free public service from the National Register aimed at making and accepting referrals more efficient.
Is there any cost to send or accept a referral?
No, this is a free public service. National Register members already have access to Psychology Connect (though they must select the ‘Psychology Connect’ tab in their National Register account to accept referrals). Non-members must create an account at My.NationalRegister.org to make referrals and complete the Psychology Connect tab to join the network and accept referrals.
How are referrals matched with participating psychologists?
Health services requested by the referring psychologist must match the health services offered by the participating psychologist. Other considerations made during the match process include:
- Patient/psychologist location
- Psychologist jurisdiction of licensure, including PSYPACT APIT and registered Florida telehealth providers
- Pro bono/reduced fee requests will only match with providers that are offering pro bono/reduced fee services
- Psychologists matching the preferred provider gender will be prioritized
We make the connection; you take it from there! Referring psychologists will receive an email of up to 10 matching psychologists who might be a good fit; each matching psychologist will receive a referral email.
I received a referral email. What next?
Review the characteristics sought, and if your expertise and experience look like the right fit, reach out to the referring psychologist by phone or email.
Am I obligated to accept a referral?
No. We understand that the capacity to accept new patients fluctuates within a practice, and there are plenty of times when psychologists feel that their expertise and experience does not quite align with patient needs. In either case, it is fine to ignore the request – that is why we send each referral request to up to 10 licensed psychologists.
Will the National Register sell or share referral data?
No. The National Register will not share, sell, or otherwise disseminate referral information to external organizations. The only exception is for public service purposes, such as describing general referral trends in a publication.
Is it my responsibility to safeguard confidentiality and Protected Health Information (PHI)?
Yes, by voluntarily participating in Psychology Connect you assume responsibility as a licensed psychologist to safeguard confidentiality and PHI.